Return & Refund Policy

At TopToyFree, we take great care to deliver high-quality toys to our customers. Please read our Return & Refund Policy carefully before making a purchase.

No Return Policy

Toys once sold are not eligible for return.

We do not accept returns for reasons such as change of mind, liking/disliking the product, or minor color/size variations.

Damaged or Broken Product Policy

We only accept returns or replacements in case the toy is delivered in broken or damaged condition, subject to verification.

To be eligible:

You must record a clear open-boxing video while opening the package.
The video must clearly show:
- The sealed package
- Opening of the package
- The damaged or broken toy

How to Raise a Complaint

If you receive a damaged product:

Contact us within 2 days (48 hours) of delivery
Share the open-boxing video via:

Email: info@toptoyfree.com
WhatsApp: Chat on WhatsApp

Approval & Resolution

If our team verifies that the product was genuinely delivered in damaged condition, we will offer:

A replacement or
A refund (as per availability and company decision)

If the claim is not approved or the required video proof is not provided, no return or refund will be processed.

Time Limit

All damage-related complaints must be raised within 2 days of delivery.

Requests made after 2 days will not be accepted under any circumstances.

Shipping & Delivery Information

Free Delivery Across India 🇮🇳

Estimated delivery time: 9–12 business days
We ship orders using trusted courier partners such as Ekart, Shadowfax, Amazon Shipping, Delhivery, and other reliable logistics services.
Delivery timelines may vary slightly based on location and unforeseen logistics delays.

Contact Information

For any questions related to this policy, please contact us:

Website: https://toptoyfree.com
Email: info@toptoyfree.com
WhatsApp: Chat on WhatsApp

By purchasing from TopToyFree, you agree to this Return & Refund Policy.

Thank you for shopping with us.